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Commands

Symbols

denotes a required option

denotes a staff-only command or option

denotes a command or option that can only be used within tickets

denotes a dynamic option that uses autocomplete

The command names, options, and choices on this page are in their original (English) form, but you may see them translated in your Discord client.

Context menu commands

Messages

Create a ticket from message

Create a ticket with reference to the target message. This can be used for reporting messages (and their senders).

Example

Result:

Screenshot

Pin message

Allows members that don't have manage messages permission to pin messages in their own tickets. Pinned messages can be easily found later in archives.

Users

Create a ticket for user

Send a prompt (in the channel the command is used in) for the target user to create a ticket by clicking a button. If you have multiple categories configured, the staff member will be asked to select the category that the ticket will be created in.

This can be used as an alternative to repeatedly asking members to "please create a ticket with /new".

Chat (slash) commands

/add

Add a member to either a specific ticket or the ticket channel the command is used in.

Options

Name Description Example
member The member to add to the ticket @eartharoid
ticket The ticket to add the member to (defaults to the current channel) N/A
Example

Add the mentioned member to the ticket that the command is used in:

Example 1
1
/add member: @eartharoid

Add the mentioned member to the specified ticket:

Example 2
1
/add member: @eartharoid ticket: 91

/priority

Add an emoji before the channel name to declare the ticket's priority.

Options

Name Description Example
priority The new ticket priority See choices
Choices
priority
  • 🔴 High
  • 🟠 Medium
  • 🟢 Low

/transfer

Transfer ticket to another specific user

Options

Name Description Example
user The user to transfer the ticket to @eartharoid
Example

Transfer the ticket to the mentioned user:

Example
1
/transfer user: @eartharoid

/remove

Remove a member from either a specific ticket or the ticket channel the command is used in.

Options

Name Description Example
member The member to remove to the ticket @eartharoid
ticket The ticket to remove the member from (defaults to the current channel) N/A
Example

Remove the mentioned member from the ticket that the command is used in:

Example 1
1
/remove member: @eartharoid

Remove the mentioned member from the specified ticket:

Example 2
1
/remove member: @eartharoid ticket: 91